What our Customers say...


I am a Texas real estate agent in the DFW area and I have always recommended SERVPRO of Waxahachie/Midlothian to my clients . . . My clients have always thanked me for the recommendation . . . I highly recommend Addison Carey and his team!

From their professional demeanor to their concern for our property, they were top notch. . . Very thorough work. We will absolutely use y’all again! Thanks for a job very well done!

SERVPRO came to the rescue . . . I was broke down on the side of the highway and (didn’t catch his name, or maybe I did but it was so hot my brain was fogged) I jumped out on my crutches to get fluid for my car out of the back and he stopped and stayed with me until my car cooled down and filled it up for me! Great customer service goes along ways, and if you’re reading this my girls and I THANK YOU! We made it safely to our destination??

Mine and my son's house flooded from Tropical Storm Imelda, and ya'll came all the way over there to help us. Everyone was so nice and courteous. The guys went over and beyond helping us. God sent us some angels those days they were there.

I would recommend this SERVPRO franchise to anyone.  Michael the owner does a great job!

I am satisfied with the work SERVPRO performed. 

I appreciate the men answering my questions about readings while at the property daily.  I like being informed.

Your crew chief was great and very helpful.


Thank you for coming when others wouldn’t!!

Keep doing what you are doing!

Great job!!

Your technician was very professional and friendly.  Very pleased with everything.

Keep up the great work.  Thank you.

Everyone was nice and polite.

Your crew chief was very courteous and professional.

Great job!

They did a great job.

Your manager was great to work with.

It was great.

Exceptionally professional.

Thanks for the fast response and the professional quality of the work.  Really helped us get our church service back on track.

The guys and girls working were courteous to the tenants on the property.

Very responsible.

Everyone was friendly and efficient.  Great job guys.

I am so pleased with the job your wonderful guys performed.  I thank USAA for recommending SERVPRO.  I will recommend your staff and company to my friends.

Great job.

Your technician is extremely kind, professional, and thorough.

Thank you for trying to make this an easy process during this unraveling time.


Everything was perfect! Best service by your technicians!

Awesome staff, prompt, courteous.  Great team from start to finish.  Flexible with our schedule to do our moisture checks.

I have already recommended you to someone else.

They came immediately and were a godsend.  Did a great job and always kept us informed.  Would use again and refer them.

Everyone we worked with was very helpful and professional. Thank you so much.

Your technician was fantastic!  Very personable, very knowledgeable, excellent customer service.  Thank you.

Overall I am very satisfied.

They were basically perfect.  I was a wreck.  Your team made me feel confident everything was under control.

Very professional.

Your crew was great.  Thanks.  

Your staff was very professional.

Very nice service men.

The crew that was here was courteous and did a great job.

The service was great.

Staff was very nice.

Your technicians were great with providing customer service and following up.

Your technicians were the rockstars of the operation.  I give them a 12.  Your clean up crew was very professional as well.

Your crew was extremely helpful and knowledgeable.  I’m very happy with the team headed up by your manager.

Good work.

Your tech did a great job.

Very prompt and courteous.

Thank you!

Personnel were courteous.

All is good.

I appreciate your technician's service very much. He took the time to answer several questions and was very courteous.

Everything was great, the guys who were here were all very nice and thoughtful and hard working. Thank you.

Very friendly service provider.

Very professional team that was willing to take the time to answer our questions even during the catastrophe situation. Thank you!

Great Service.

Your manager was awesome, really trusting and on the job!!!


Appreciated your technician's assistance and the service tech who checked on the equipment on Saturday.

Great Job. Guys were fast and friendly and took great of us.

Best service!

Thank you so much! Everyone made us feel very well taken care of.

They were an awesome team.  Would highly recommend this company to anyone!

All good!

They were all great and courteous throughout the entire process.  

The crew was outstanding, courteous, professional and hard working.  Very pleased with everything. 

I’m honestly surprised that you guys were able to get the musty smell off my hockey gear after it being in storage for a year.  During my move down to Waxahachie some of my packed stuff got wet and I didn’t think the mold could come off my jackets and winter shoes. Thanks for cleaning everything up and even giving me proof that it was clean with your test results. Very professional and fast delivery and drop off. Awesome job.

SERVPRO recently cleaned all of my pets' blankets using their new Esporta washing system. They were able to disinfect them, get rid of the smell, and still keep them looking brand new. The blankets were too big for my washer and dryer, but their system was able to handle the entire load without a problem. I got everything back within two days. Couldn't ask for a better experience. I'll keep using you guys from now on. Thanks!

Thanks SERVPRO. Had a Memorial Day emergency and you showed up about an hour or so after I called. You were super professional, was able to answer all my questions, and hustled like nobody's business to accomplish your task. The rest of the folks who showed during the week to check up on things were also top notch. Would recommend SERVPRO for sure. Thanks for all your help.

What I really appreciate about SERVPRO is how evident the people here care about their clients and their situations. I inquired about what I could do to clean my dog beds and blankets better and they recommended one of their new services for deep sanitizing. Incredible service that left me confident that my stuff was clean to the core. The owners show a lot of thought behind their work and it makes it easier for me to come to them when I have any damage and cleaning issues. Thanks guys!

I think they did a wonderful job on my house. A pipe busted and damaged my house. They came right in and fixed the problem. Thank you so very much.

Very nice, polite, and professional.

The staff was very courteous and timely on each visit.  At each visit, I was advised on the progress being made regarding corrective action.  On the last visit, the representative did a final check on all areas and advised water saturation levels were back to normal and suggested removal of equipment.  Very pleased with the job done.

Bryan and Derrick are the best.  Very informative and knowledgeable.

Competent, qualified people that know how to handle water leaks and water damages.

Very professional.

Prompt and quick attention.  Thank you.

They were all great and courteous throughout the entire process.

Great service.  Professional staff.

Awesome Crew.


I was recently helped through a difficult move by one of your teams.  The team of Jeremy, Jordan, Christian, and Harley showed up right on time at the beginning of our scheduled start window and we immediately got to work.  The professionalism and attitude of your team you sent over is single handedly responsible for turning what has been a very trying month into an outstanding day.

Throughout the entire day, your team was a perfect balance of a joking, fun atmosphere alongside a true care and respect for my stuff.  At no point in time did I feel (as you do with so many moving companies) like these guys were in a rush to get my stuff in and out so they could leave.  Instead, the guys truly treated each item as if it were their own.  Jordan and Christian did much of the heavy lifting out of the unit and went slowly and carefully with every single item.  Harley and Jeremy were with me in the garage vacuuming and spraying and again: every single item was carefully inspected on all sides including top and bottom.

The result of this effort by your team was that from shortly after they arrived until the time they left, I was in high spirits and motivated to work hard alongside them.  You have 4 truly outstanding employees on your hands here, and I hope they understand how much their effort meant to me.

If there is anything I can do to help show my appreciation for them beside writing this email, let me know!

Thank you, and thank you to Christian, Jeremy, Harley, and Jordan.  You guys are truly the best!!!


I wanted to reach out to you and thank you and your team for taking care of us so well throughout the flood ordeal. You responded quickly to addressing the water damage in our home and you took great care packaging and then returning our furniture and home goods. We have around 15 boxes left to unpack of the 130 or so you returned and so far only one dinner bowl was broken. Remarkable.


Hopefully we will not need your services in the future, but should we, we will not hesitate to contact you again. We will also pass on your name to friends and family who find themselves in the same circumstances.

Thank you to the team at SERVPRO that worked at my house in December and March.  Your team made a stressful time not so stressful.  Thank you. 


Thank you so much for the excellent job that you did for our house.  The workers were amazing!! It was such a blessing to know that while the fire could have been much worse, your company was sensitive to what we were going through and did everything to get our house back to the way it was.

We have already spoken very highly of your company to everyone who asked about what happened.  Thank  you for caring and serving.  The name of your company is completely appropriate.