There's a New Hero in Town

1/9/2020 (Permalink)

Our newest "Hero."

We are excited to welcome Erika Preciado, our new Administrative Assistant, to the family of heroes here at SERVPRO of Waxahachie/Midlothian. Erika’s main focus will be on project work flow, from First Notice of Loss to Job Completion.

Erika comes to us with eight years experience in the Restoration industry.  She has completed SERVPRO’s Hero-Ready training program. She took and passed SERVPRO’s Crew Training Course; acquired her Water Certification, Fire Certification, and Carpet & Upholstery Certification; and is recognized as a Trained Professional Restorer.

Additionally, she has the Water Damage Restoration Certification from the Institute of Inspection Cleaning and Restoration Certification (IICRC), Subrogation Certification, and Level I Xactimate Certification.

Erika also brings a vast wealth of experience and knowledge in office procedures and policies that help to keep everyday processes running smoothly. Erica's is the first voice of concern our customers hear when they call in need of restoration services. Erika knows how to reassure the customer and get the assessment process started quickly so that we can begin cleanup and restoration as soon as possible. Her experience helps to make sure safety and quality regulations are up to date and adhered to. Erika’s expertise in these areas and with Office Management tools are invaluable in supporting our efforts to serve the Ellis County community with all of its water damage, fire and smoke damage, and other emergency restoration needs.

When Erika isn't busy being a hero at work she loves spending time with her three beautiful children, ages 3, 6, and 11. Helping them with their homework, reading to them, teaching them writing, or just playing games — quality time with her children is her priority.

Ask Erika why she likes working for SERVPRO, and she will tell you, “I love what I do. Every day I learn something new. I get to talk to new people and experience new things when a customer calls with water damage, fire damage, or some other emergency. At the end of the journey, I am satisfied that my company and the brand I represent helped this customer out.”

We are blessed to have such a talented and  accomplished member joining our team of professional restoration specialists. We will be even more Hero-Ready to meet your restoration needs and to make your property "Like it never even happened."